FAQ For Current Tenants
What are your hours?
Office hours are 8:30am-4:30pm Monday thru Friday.
Who do I call for maintenance?
For the fastest response, we encourage tenants to put in service requests through your tenant portal. You may also contact our maintenance coordinator during office hours at (314)-446-0277 or email us at firstname.lastname@example.org.
Do you have an emergency line?
Yes, call (314)-631-3306 and follow the emergency prompts for after hour emergencies.
What is considered an emergency?
When is my rent considered late?
Rent is due on the 1st and late after the 5th of each month.
How can I pay rent?
- Checking account via tenant portal (free if you set up monthly auto payments or $2 transaction fee for one time payments).
- Credit card via tenant portal ($21 per transaction).
- Cash voucher via your tenant portal – RentMoney takes cash payments and converts them into a secure ACH electronic transaction. For a fee of $3.75 per transaction you can pay cash at any location that accepts CheckFree Pay. All you have to do is generate your cash voucher through your portal and either print the voucher or save an electronic copy to your mobile device and take it to the nearest vendor. You can search for payment centers near you through your portal. Vendors include Wal-Mart, ACE Cash Express and a number of other CheckFree payment center locations in the area.
- Check or Money Order by mail or at our office.
If I am vacating, do I have to give you notice?
You are required by Missouri Landlord Tenant Law to give a full rental period written notice prior to vacating. You can give notice in person, via email, fax, mail, or even through your tenant portal. We highly recommend following up to make sure it was received if you do not do it in person.
How can I get a copy of my lease?
All documents are posted to your portal.
I need a circuit breaker letter for my taxes, how do I get one?
Send a conversation through your portal requesting the document or call us at 314-631-3306 and speak with your property management team.