How to Request Maintenance
Residents have the following options to request a repair:
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- Submit via tenant portal (best method)
- Email maintenance@decapm.com
- Call 314-631-3306 and select option 2
How Do I Contact Emergency Maintenance?
*Find out what is considered an emergency by going to our maintenance policy page.
If you have a true emergency (see above) during office hours (M-F 9:00am – 4:00pm) please call 314-631-3306 and and select option 2 to speak with the maintenance coordinator. If the emergency occurs after hours, please call 314-631-3306 and press 1 for the on-call manager. If you are asked to leave a message please provide the following information.
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- Your name, clearly
- Your property address and unit number
- Your telephone number
- Brief description of the problem (a few sentences or phrases)
Our expert maintenance team will determine when someone will be sent out. Deca Property Management reserves the right to enter your unit without notice and without resident present to address any emergency maintenance issues, even those not reported by a resident.
Emergency Number: (314) 631-3306
What People Are Saying About Us
Jan 18, 2025
I was shown the property by Tasha Robinson. She was very sweet and personable. Gave me some insight that helped in my decision making. Thank you!!!!
Jan 13, 2025
Walter with the maintenance team was great! He called next day after we made a request, resolved the situation, and also fixed a totally different problem willingly! Walter also made sure our dogs were happy and brought them some treats. 10/10 service.
Dec 2, 2024
I had a broken kitchen drawer. Walter from Deca maintenance came out and quickly fixed the issue with the drawer. I was very pleased with the service.
Nov 18, 2024
WOW!!! Great service and quick response from DECA Property Management, specifically, Katelyn Alexander. Every time I have a question or an issue, they are right there with the answer. They are organized and on top of things. I have dealt with other property management companies, and DECA is by far the best I have ever dealt with in every way possible.
Nov 12, 2024
Walter came and took care of my maintenance needs and was very helpful !
Nov 11, 2024
Had a showing with Tasha & home & her knowledge was Informative and educational. Was very well mannered and answered all her questions. She did an awesome job. Definitely surprise me. It wasn’t what Iinformative and educational. Was very well mannered and answered all her questions. She did a awesome job. Definitely surprise me and wasn’t what I had expected. I definitely plan on submitting an application for the property she had shown us.
Oct 31, 2024
walter helped me with my previous experience and was very friendly I would recommend him more often
Oct 10, 2024
Tasha Reached out to me to setup a viewing of a property I fell in love with online. She setup a time & communicated with during the process. Met me at the home with my mom and she was just as in awe as we were! 😂 Very professional and fun throughout the viewing. I really appreciated her meeting me. I finally took the leap & applied for the property. 🤞🏾✨
Oct 8, 2024
The place was very nice. Jasmine was very polite and helpful. Her presence was warm and very inviting. She was knowledgeable about the place and answered all my questions.
Oct 1, 2024
Stacy Davis is a pleasure to work with she fought hard to get me in the unit of my dreams Deca is a great company to rent with unit is spacious and nice that’s Deca
Sep 29, 2024
I'm a Realtor who just purchased a condo for myself. Lenders and Realtors know that condos have been having a really hard time getting approved for financing due to updated lending regulations. Katelyn Alexander is the property manager for my condo group and we had such a smooth transaction. All of the needed documentation was immediately provided with no delays. I've had deals for clients fall apart due to condo mismanagement and was so nervous about this deal but we were so pleasantly surprised with the fantastic service and attention to detail.
Sep 26, 2024
Walter did a great job replacing our garbage disposal! Quick and easy, thanks!
Sep 24, 2024
Walter was very professional and dis a good job!
Sep 8, 2024
Tasha Robinson and Erick was very helpful and I really appreciate the application process and the customer service this company provided
Sep 1, 2024
Tasha with Deca was AMAZING! Friendly, accommodating, and made me feel as comfortable as possible during the viewing process! She was easy to talk to and answered questions quickly. She showed up early and even showed me 2 other properties that were available near by. I had driven 2& 1/2 hrs on my day off to view a property and wasn't able to book another one for several days so she saved me the trip! Thank you Tasha for squeezing me in! After having 2 separate unpleasant phone interactions with the lady in the office Tasha turned my business with this company to a very pleasant one. 5 stars for Tasha! Would recommend her to anyone looking to relocate to the stl and surrounding areas. Thanks again!
Aug 26, 2024
Tasha Robinson showed us a rental property and was absolutely wonderful! She was flexible, friendly, warm, and was a breeze to work with. Great communication, thanks Tasha!
Aug 21, 2024
Walter is great! Was able to fix my issues ahead if schedule and went above and beyond to take care of the issue and prevent future damage! Thank you!
Aug 20, 2024
Deca has been working with us hand and hand as we’ve been given such a short notice to move into a new home. They even were able to schedule us in for an emergency showing the evening of, and the house was so clean, smelled amazing, and the lady showing us the home was so accommodating and sweet.
Aug 16, 2024
The house is OK for the price. Needs porches painted. Employees are very polite and if they can not give me immediate response always call back or My DECA.
Aug 15, 2024
I recently put a few maintenance work orders in and I pleased with how effective the response was to have those orders complete. I had a visit with Walter for a maintenance work order and he notified me with his ETA he came promptly, he was very informative, and helpful. Thank you Walter for your service!
Aug 12, 2024
Walter was great. He did our repairs in a timely manner and was very friendly.
Aug 8, 2024
I just want to thank Mary and Tasha for accommodating me today. After I missed my appointment on Monday. The pictures on the website don’t do justice to how beautiful this home is. Thank you so much for your customer service today
Aug 5, 2024
Walter, the maintenance guy from Deca property is awesome! He is a great guy and I would recommend him to everyone!
Jul 30, 2024
We've been really happy with how quickly DECA responds to our maintenance requests. Walter came by today because our AC isn't working well at all and was quick to install a window unit and get us scheduled with an HVAC person. He was also super sweet to our dog who is his new biggest fan. Thanks Walter!
Jul 28, 2024
IN ALL THE HOUSE HUNTINGTON I HAVE DONE ✔️ A LOT OF HOUSE HUNTING THIS IS THE BEST INSIDE AND OUT THEBOMB 💣
Jul 23, 2024
Walter Was Polite And Did A Quick Wonderful Job Making Me Comfortable With His Work
Jul 23, 2024
Nothing but great things to say! Super quick at responding to any kind of needs/requests. Walter was one of the nicest people I’ve met and super friendly with our dog. Would highly recommend!
Jul 16, 2024
Walter with Deca maintenance is such a friendly guy. He came out 1 day after we moved in and addressed our concerns. I look forward to working with him.
Jul 15, 2024
Walter from Aced Maintenance helped replace and fix multiple things in my home. He replaced the garbage disposal, fixed my doorbell, and replaced my ceiling fan. He answered all the questions I had about what was being fixed and replaced. And answered additional questions I had about other things in the home. He communicated with the property management about any additional work that needed to be done. Also provided me with information about everything he fixed. I really appreciated the work he did and his communication.
Jul 15, 2024
My A/C went out and Walter brought 2 portable units out until my HVAC gets replaced. Walter is wonderful!! He cares about your needs. He’s terrific to talk to and he’s a dog lover! I can’t say enough good things about him!!
Jul 14, 2024
Just had a showing with Tasha Robinson today. She gave a courtesy call to make sure I was still coming which I appreciated. She answered all of my questions about not only the unit I was seeing today but another unit I was interested in and I was able to see that 2nd unit as well today! I highly recommend her for the showings of the apartments with Deca Property Mgmt.
Jul 9, 2024
I dealt with Stacey going forward with the process she was awesome wasn’t a question I asked that she couldn’t answer Deca is an amazing agency and would refer them to everyone that’s looking for a place they rock and my place does as well
Jul 3, 2024
Marcelo Simon did an excellent job putting my window screens in today. I accidentally missed one window and had to call him back and he came right away with no problems.
Jul 2, 2024
Jasmine Newton did an amazing job showing me this house. I'm most like going to apply tonight for it. Great customer service and very personable.
Jun 27, 2024
Great customer service I called the office everyone was helpful thank you Mary for accommodating my schedule after hours to allow me to see the house. Very nice home I will apply today
Jun 16, 2024
My tour went well,I look forward to renting home .
Jun 14, 2024
Everything was great!!! They informed me on all I wanted to know. Awesome job!!!!
Jun 10, 2024
Tasha was awesome! Very knowledgeable, kind, and great attitude!
Jun 9, 2024
Tasha showed up to show a property on Hallwood. I applaud and appreciate her for taking safety measures to protect all of us. She showed us another unit which wonderful. Tasha is a great real estate agent.
Jun 8, 2024
I Went To Visit A Property Met With Tasha Who Is Very Pleasant Explained Everything & Also I Thanked Her Cause I Was Running A Few Mins Behind & She Waited Without Hesitation Also Want To Thank Kelcey Making Sure I Got Everything J Needed In To Move Further On The Application Process Thanks Again Ladies.
Jun 8, 2024
Thank you Tasha for taking the time out to show me the property today. Very responsive and punctual. Knowledgeable about the property and answer all of my questions. Made everything go smooth.
May 27, 2024
Trying to find a place to rent I came across Deca Properties. They were helpful and made sure I viewed several choices of houses before making a decision to pick one. So far I am very happy with the company and my experience.
May 21, 2024
On January 3, 2024, Dillion assessed my leaking toilet. This had been worked on before by Angela and Chad back in May 2023. Dillion determined that the installer hired by Seller of this condo that I purchased had improperly installed the toilet and ceramic tile floor. The flange was too low and the new floor was incorrectly built around it. Dillon installed a spacer and replaced the wax ring with a plastic ring. All throughout the process, Dillion took the time to explain to me in detail what he discovered and what he was doing to make the repairs. He is very personable and knowledgeable. Another thing I appreciated was that he called when he was on the way with an ETA.
Want to Learn More?
If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us.
If you are a future resident looking for a rental property, send us a message and we will help you find your dream home!
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ABOUT US
Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family-owned company saw a niche in the market and set out to be a different kind of company, one that puts the needs of its owners and residents first.
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OUR LOCATION
8930 Gravois Road,
St. Louis, MO 63123
Hours of Operations:
9:00 - 4:00 M-F
(Holiday hours vary)
Serving All of St. Louis, St. Louis County and surrounding areas.
CONTACT US
Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323
CONNECT WITH US
